Frequently Asked Questions
Everything you need to know about your KOSPET rugged smartwatch and shopping experience.
What shipping methods do you offer and how long does it take?
We offer standard and expedited worldwide shipping. Standard shipping typically takes 7-15 business days, while expedited shipping arrives within 3-7 business days depending on your location.
Are KOSPET smartwatches waterproof?
Yes, most KOSPET smartwatches feature ATM water resistance ratings, meaning they can withstand pressures equivalent to a depth of 30 to 50 meters, making them suitable for swimming and outdoor activities.
What is your return and refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do the smartwatches come with a warranty?
All KOSPET devices come with a standard 1-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment options to ensure a secure checkout process.
How do I sync my KOSPET watch with my smartphone?
You can sync your device by downloading the official KOSPET companion app (such as KOSPET FIT) from the Apple App Store or Google Play Store and following the Bluetooth pairing instructions.