Returns & Exchanges

At KOSPET, we stand behind the quality of our rugged smartwatches and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device does not meet your expectations, we provide a streamlined return process for all eligible electronic products.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] within 30 days of delivery with your order number and the reason for your return.

• 2.
  Review and Approval

  Our technical team will review your request and, once approved, will issue a Return Merchandise Authorization (RMA) number along with the designated return shipping address.

• 3.
  Package Your Device

  Securely pack the smartwatch in its original packaging including all accessories, manuals, and cables to ensure the item is not damaged during transit.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects the returned unit, your refund will be processed to your original payment method within 7 to 10 business days.